I understand that it may take up to 4 weeks to hand-make your products, plus the additional time it takes to be shipped and delivered.

Orders placed on Fridays after 4:00 PM (Mountain time) will be placed into the production schedule on Monday.

Unfortunately, we do not refund the original shipping and handling charges the customer paid when placing the order. The original shipping and handling costs are incurred to cover the expenses associated with packaging, transportation, and delivery of the product(s) to your specified location.

In regards to shipping and handling returns expenses, we would be happy to handle the shipping cost if Rhino Holsters mails out the wrong product, we will pay for the return shipping and the new product mailed to you.

If a customer confirms that the information in their order is accurate but subsequently realizes they have ordered the incorrect product, they will be responsible for the cost of shipping the product back to Rhino Holsters.

Additionally, the customer must cover the shipping costs for the delivery of the correct product.

Refunds:

Due to the custom nature of our handmade products, tailored specifically to each customer's requirements, we are unable to offer refunds. This policy is in place because it is challenging to resell items that have been customized for an individual's specific needs.

However, if the error is on our part and the item does not match the order specifications, Rhino Holsters will either refund the order or exchange the item for you.

You can email rhinoholsters@gmail.com within 10 days of receiving your order if we can send out the wrong item.


Exchanges:

Rhino Holsters want to ensure that customers are completely satisfied with their purchase!
If you are eligible to exchange a product from Rhino Holsters, if it is not customized to your specific needs, please contact us via email at rhinoholsters@gmail.com within 10 days of receiving your order.

We will reply to you within 1-2 business days.

The item(s) for exchange must be unused and in their original condition.

We reserve the right to refuse an exchange if these criteria are not met.

Please provide photos for verification.

To select a new product for exchange, browse our website and choose an item that is of equal or greater value than the one you are returning.

If there is a price difference, we will either refund the excess or send an invoice for the additional amount.

You will be responsible for a flat-rate fee of $12.95, which covers the costs of packaging, shipping, and handling for the new item(s).

Please contact us to obtain the packing slip required for your return or exchange.

Chargeback Policy

At Rhino Holsters, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes issues may arise. If a chargeback is initiated on a product, please be aware of the following:

1. Chargeback Disputes: If a chargeback is initiated, we will first attempt to resolve the issue directly with the customer. We value our customers and strive to address any concerns promptly and fairly.

2. Chargeback Recovery: If a chargeback is processed and deemed unjustified, Rhino Holsters reserves the right to take necessary actions to recover the funds. This may include pursuing legal action or engaging with collections agencies to ensure that the payment is received.

3. Communication: We believe in open and honest communication. If you have any issues with your purchase, please reach out to us We are here to help and find a satisfactory resolution.

By purchasing from Rhino Holsters, you agree to this chargeback policy.

Thank you for your understanding and cooperation.